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Common Questions

Whether you are a family member seeking reassurance or a professional checking compliance, we have answers.

Our Services

We deliver a unique “Two-in-One” approach. Most agencies just provide care (tasks like washing and feeding). We combine professional care with active mentoring.

This means we don’t just support you to exist; we support you to progress. We help build confidence, emotional regulation, and independence skills alongside daily support.

We support adults and young people aged 16+. We specialise in supporting individuals with Learning Disabilities, Autism, Mental Health needs, Dual Diagnosis, and those transitioning from children’s to adult services.

We work across North and East London boroughs including Redbridge, Haringey, Newham, Havering, Barking & Dagenham, and Waltham Forest. We also cover neighbouring Essex authorities.

Care, Safety & Staffing

No. We know that inconsistency increases risk and anxiety. We do not use a revolving door of agency staff. We match a small, consistent team to each individual to build trust and genuine relationships.

We use Positive Behaviour Support (PBS). We believe behaviour is communication.

Our staff are trained to identify triggers early and use proactive de-escalation strategies. Our goal is always to reduce stress and prevent crises before they happen, using the least restrictive practice possible.

Absolutely. Every staff member undergoes Enhanced DBS checks, right-to-work verification, and rigorous referencing. They complete mandatory training in Safeguarding, Autism Awareness, First Aid, and PBS before working independently.

Referrals & Funding

Most of our placements are funded by Local Authorities (Social Services) or the NHS (CCG). We also accept Direct Payments (where families manage the budget) and private funding. We can help guide you through the process.

This depends on the complexity of needs and funding approval. For crisis situations, we can often mobilize a team within 24-48 hours. For standard transitions, we prefer a planned introduction period to ensure compatibility.

Get in Touch

Reach out to us today if you have any further questions. We are happy to assist with your financial well-being.